Privacy Policy
Effective date: June 22, 2026 Last updated: June 22, 2026
This Privacy Policy explains how SalonHome, Inc., operating as Salonhome or www.salonhome.com ("Salonhome," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you use our website, mobile applications, and related tools for booking beauty and wellness services and for listing and renting salon workspace (together, the "Platform"). It applies to Clients, Providers, Hosts, Renters, applicants, and website and app users.
1. Information we collect
Information you provide.
Account and profile information, such as name, email, phone number, password, and, for Providers, Hosts, and Renters, business name, license and credential details, service descriptions, and photographs.
Booking information, such as services requested, appointment times, and the location where a service will be performed.
Listing and rental information, such as the space details, photos, location, amenities, pricing, and availability a Host provides, and the inquiry, application, and arrangement details exchanged when a Renter pursues a space.
Payment information, which is collected and processed by our payment processor; we receive limited details such as the last four digits of a card and transaction status, not full card numbers. Cash payments arranged directly between users generate little or no payment data for us.
Communications and content, such as messages sent through the Platform, reviews, ratings, photos, and support requests.
Health-related information you choose to share, such as allergies, sensitivities, or contraindications relevant to a service. We treat this as sensitive information.
Information collected automatically.
Device and usage information, such as IP address, device identifiers, browser type, pages viewed, and interactions with the Platform.
Approximate or precise location, where you enable it, to match Clients with nearby Providers, support in-home and on-location bookings, and surface nearby workspace listings.
Cookies and similar technologies, as described in Section 8.
Information from other sources. We may receive information from payment processors, identity or credential verification vendors, fraud-prevention services, and analytics providers.
2. How we use information
We use personal information to:
create and manage accounts and authenticate users;
operate the marketplace, including matching Clients with Providers and Hosts with Renters, and facilitating bookings, listings, communications, and payments;
process transactions and collect our fees;
verify Provider, Host, and Renter credentials and support trust and safety;
provide customer support and respond to inquiries;
send transactional and service messages, and, where permitted, marketing communications you can opt out of;
personalize and improve the Platform;
detect, prevent, and address fraud, abuse, and security incidents;
comply with legal obligations and enforce our Terms and policies.
We process sensitive information, such as health-related details you provide, only as needed to facilitate the service you request and with your consent where required by law.
3. How we share information
We are a two-sided marketplace, so some sharing is inherent to the Platform.
Between Clients and Providers. When a booking is made, we share the information each side needs to perform and receive the service, such as the Client's name, contact details, service location, and relevant notes with the Provider, and the Provider's profile and contact details with the Client.
Between Hosts and Renters. When a Renter pursues a listing, we share the information each side needs to evaluate and arrange a rental, such as contact and business details and the listing's specifics.
Service providers and vendors. We share information with companies that perform services for us, such as payment processing, hosting, analytics, communications, and verification, under contracts that limit their use of the information.
Legal and safety. We may disclose information to comply with law, respond to lawful requests, enforce our Terms, or protect the rights, safety, and property of users, the public, or Salonhome.
Business transfers. We may share information in connection with a merger, acquisition, financing, or sale of assets.
With your direction or consent. We share information at your direction or with your consent.
We do not sell personal information for money. To the extent certain sharing for targeted advertising or analytics is treated as a "sale" or "sharing" under some state laws, you can exercise the opt-out rights described in Section 6.
4. Third-party spaces and hosts
When you visit or rent space listed by a Host, that space is operated by the Host, not by Salonhome. Any rules, recordkeeping, or video surveillance at the space are the Host's responsibility and are governed by the Host's own practices, which are outside our control. We encourage you to ask the Host about their practices.
5. How we protect information and retain it
We maintain administrative, technical, and physical safeguards designed to protect personal information appropriate to its sensitivity. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information for as long as needed to provide the Platform, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it.
6. Your privacy rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
to confirm whether we process your information and to access it;
to correct inaccurate information;
to delete your information;
to obtain a portable copy of information you provided;
to opt out of the sale of personal information, targeted advertising, and certain profiling;
to limit the use of sensitive information; and
to appeal a denial of a request.
We will not discriminate against you for exercising these rights. To make a request, contact us at support@salonhome.com. We will verify your identity before responding and will respond within the timeframes required by applicable law. An authorized agent may submit a request on your behalf with proper authorization. Where we rely on consent for processing sensitive information, you may withdraw consent at any time.
We honor recognized universal opt-out mechanisms (such as Global Privacy Control signals) where required by law.
7. State-specific disclosures
California. California residents have the rights described above, including the right to know, delete, and correct personal information, to opt out of the sale or sharing of personal information, and to limit the use of sensitive personal information. We do not sell personal information for money. We do not knowingly sell or share the personal information of individuals under 16. California residents may exercise rights through the methods in Section 6.
Other states. Residents of states with comprehensive privacy laws, including Virginia, Colorado, Connecticut, Utah, Oregon, Texas, and others, have rights consistent with those described in Section 6, subject to each law's specifics and exemptions. Because this list changes as new laws take effect, the rights in Section 6 are offered broadly to residents of any state that grants them.
Georgia. Salonhome is headquartered in Georgia. Georgia residents are offered the rights described in Section 6 as a matter of Salonhome policy.
8. Cookies and tracking
We use cookies and similar technologies to operate the Platform, remember preferences, measure performance, and, where permitted, support analytics and advertising. You can control cookies through your browser settings and, where offered, our cookie preferences tool. Some features may not function without certain cookies.
9. Children's privacy
The Platform is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us at support@salonhome.com and we will take appropriate steps to delete it.
10. International users
The Platform is intended for use in the United States. If you access it from outside the United States, you understand that your information will be processed in the United States.
11. Changes to this Policy
We may update this Policy from time to time. We will post the updated Policy with a revised effective date and, for material changes, provide additional notice where required.
12. Contact us
SalonHome, Inc. 3423 Piedmont Road NE, Atlanta, GA 30305 support@salonhome.com