Health & Safety Guidelines
Effective date: June 22, 2026 Last updated: June 22, 2026
These Health and Safety Standards (the "Standards") set the minimum health, safety, and sanitation expectations for participants on the Salonhome platform, operated by SalonHome, Inc. ("Salonhome"). They apply to independent Providers who offer services through the Platform, to independent professionals who rent salon workspace through the Platform ("Renters"), and to the spaces that owners and operators ("Hosts") list. They apply wherever a service reaches a Client, including at a rented workspace, at a Client's home or chosen location, or elsewhere. Meeting these Standards is a condition of using the Platform.
These Standards establish outcomes and baselines. They do not direct the manner or means by which any Provider, Renter, or Host runs their independent business. Each participant remains solely responsible for determining how to meet or exceed these Standards and for complying with all laws that apply to their services and their premises.
1. Allocation of responsibility
Salonhome is a neutral marketplace. It does not own, operate, control, maintain, or inspect any salon, suite, or premises, and it does not perform or supervise any service. Providers and Renters are responsible for the health and safety of their own services, tools, and products. Hosts are responsible for the premises they list, including its condition, maintenance, and compliance with applicable building, fire, health, and safety codes. Nothing in these Standards transfers to Salonhome responsibility for, or control over, any service or premises.
2. Licensing and legal compliance
Salonhome does not require licensure as a condition of using the Platform, and it does not verify or guarantee that any participant holds a license. Whether a license, registration, certification, or permit is required depends on the service and the jurisdiction: some beauty and wellness services require one and others do not. Each Provider and Renter is solely responsible for determining what the law requires for the services they offer and for obtaining, maintaining, and displaying any license or credential the law requires in each jurisdiction where they work. Because requirements differ by state and locality, those operating across jurisdictions are responsible for satisfying each one.
No participant may perform a service that requires a medical or other professional license they do not hold, including injectables, prescription products, or invasive procedures.
Hosts must list only space that may lawfully be used for the intended beauty and wellness services, consistent with applicable zoning, licensing, and code requirements.
3. Sanitation and disinfection
Providers and Renters are expected to follow professional and jurisdictional sanitation standards, including:
cleaning and disinfecting all reusable tools and implements between Clients using an appropriate, EPA-registered disinfectant per label instructions;
using single-use items where reuse is unsafe, and discarding them after one use;
maintaining clean, sanitized work surfaces, chairs, and containers;
storing clean and used implements separately; and
following manufacturer instructions for any equipment used.
4. Infection prevention
Participants must follow standard infection-prevention practices, including hand hygiene before and after each Client, appropriate use of gloves and other protective equipment, and safe handling and disposal of any item that contacts blood or bodily fluids, including proper sharps disposal, in accordance with applicable bloodborne-pathogen requirements. They must not perform services on, or with, broken or infected skin where doing so creates a health risk.
5. Public health emergencies and pandemics
During a pandemic, epidemic, or other public health emergency declared by a federal, state, local, or recognized international health authority, additional protocols apply to everyone offering or performing services through the Platform. Because conditions and official guidance during such events change quickly and differ by jurisdiction, this Section is written to remain flexible and to operate alongside whatever the responsible authorities require at the time.
Compliance with public health authorities. Providers and Renters must comply with all applicable emergency orders, public health directives, and licensing-board emergency rules in each jurisdiction where they work, including any requirements governing operating status, capacity, sanitation, personal protective equipment, face coverings, distancing, and screening. Where official guidance is stricter than these Standards, the stricter requirement controls. Participants are responsible for monitoring and following current guidance from authorities such as the CDC, state and local health departments, and their licensing boards.
Enhanced health measures. When a public health emergency is in effect, Salonhome may require participants, as a condition of continued Platform access, to observe enhanced measures, which may include heightened cleaning and disinfection between Clients, additional hand hygiene, use of face coverings or other protective equipment where recommended or required, symptom self-screening, increased ventilation, and contactless scheduling and payment.
Symptomatic, diagnosed, or exposed participants. Participants must not perform services while experiencing symptoms of the communicable disease that is the subject of the emergency, while subject to an isolation or quarantine directive, or otherwise when applicable guidance directs them to stay home. They should reschedule affected appointments and follow return-to-work guidance from health authorities.
Client screening and accommodation. Participants are expected to ask reasonable screening questions where guidance recommends it, to decline or reschedule service when proceeding would be unsafe, and to accommodate Clients who need to cancel or reschedule because they are ill or exposed, consistent with the Cancellation Policy and any emergency cancellation accommodations Salonhome adopts.
How Salonhome engages with participants. Salonhome's role remains that of a neutral platform; it is not the employer of any participant and does not direct how independent businesses operate. During a public health emergency, Salonhome will engage with participants by communicating current requirements and resources, publishing temporary health and safety protocols that supplement these Standards, requesting acknowledgment of those protocols where appropriate, and, where necessary to comply with orders or protect health, temporarily modifying, limiting, or suspending categories of service, including in-home services, affected listings, or Platform operations in impacted areas. Temporary protocols issued during an emergency form part of these Standards while they are in effect.
Privacy. Any health information collected in connection with these measures is handled in accordance with the Privacy Policy and applicable law, and is used only as needed for health and safety and to comply with public health requirements.
6. Personal hygiene and presentation
Participants must maintain clean hands, attire, and equipment, and must not perform services while experiencing a contagious illness or condition that could be transmitted to a Client.
7. Product safety and allergies
Providers and Renters are responsible for the products they use and must:
use professional-grade products that are properly labeled and within their usable life;
store and handle products per manufacturer instructions, including flammable and hazardous materials;
dispose of products and chemical waste lawfully;
disclose product ingredients on reasonable request; and
offer and perform patch or sensitivity testing where appropriate for the service.
8. Client screening and contraindications
Before performing a service, participants should ask about and account for relevant Client allergies, sensitivities, skin or scalp conditions, and other contraindications, and should decline or modify a service where proceeding would be unsafe.
9. Safe use of rented and shared space
When performing services in a rented or shared workspace, Providers and Renters are expected to:
keep their station and any shared areas they use clean, sanitary, and free of hazards;
use electrical equipment safely and not overload circuits or block ventilation;
keep walkways and exits clear and not obstruct fire equipment or egress;
store tools, products, and chemicals safely and out of reach of children;
dispose of waste, including chemical and sharps waste, in the proper receptacles; and
follow the Host's rules and all building and fire codes for the space.
Hosts are responsible for providing space that meets applicable building, fire, health, and safety codes and for disclosing known hazards.
10. In-home and on-location safety
For services performed in a Client's home or another non-salon location, Providers are expected to:
assess the workspace for basic safety before beginning, including adequate space, lighting, ventilation, and safe electrical access for any equipment;
set up and break down equipment safely to avoid trip, burn, chemical, or fire hazards;
keep tools and products secured and out of reach of children and pets; and
decline or discontinue service where the environment cannot be made reasonably safe.
Clients are responsible for providing a safe and lawful environment, as stated in the Terms of Service. Either party may decline or end a service that cannot be performed safely.
11. Minors
Services to minors, where lawful and offered, require the presence and consent of a parent or legal guardian, and participants must comply with any additional legal requirements for serving minors.
12. Insurance
Providers and Renters are responsible for maintaining insurance appropriate to their services and their use of space, which at minimum should include professional liability and general liability coverage where required by law or by a Host's rental agreement. Proof of coverage must be provided on request.
13. Incidents and emergencies
Participants must be prepared to respond to reasonably foreseeable adverse events, including allergic reactions, burns, cuts, or other injuries, by stopping the service, providing or summoning appropriate care, and, in an emergency, contacting emergency services. Any injury, adverse reaction, or significant safety incident arising from a service or workspace reached through the Platform must be reported to Salonhome at reporting@salonhome.com promptly and in any event within 48 hours.
14. Prohibited practices
The following are prohibited on the Platform:
performing medical or invasive procedures outside the scope of a held license;
reusing single-use items or skipping required disinfection;
using adulterated, counterfeit, expired, or improperly labeled products;
creating fire, electrical, chemical, or egress hazards in any workspace;
ignoring an applicable public health emergency order or directive; and
performing services while impaired or while contagious.
15. Verification and enforcement
Salonhome may request documentation of licenses, insurance, and compliance and may verify it with issuing authorities. Salonhome may investigate reported concerns and may suspend or remove any participant who does not meet these Standards. Because Salonhome does not own or control any premises, it does not inspect spaces; safety concerns about a space should be raised with the Host and reported to Salonhome. Any verification by Salonhome is for trust-and-safety purposes and does not transfer to Salonhome responsibility for, or control over, any service or premises.
16. Updates
We may update these Standards as laws and best practices evolve. We will post updates with a revised effective date and notify participants of material changes.
17. Contact
Report a safety concern or incident: reporting@salonhome.com
SalonHome, Inc. 3423 Piedmont Road NE,, Atlanta, GA 30305